C. Parker Jewelry & Barbara Parker Fine Jewelry

Shipping & Delivery Policy

C. Parker Jewelry and Barbara Parker Fine Jewelry are two distinct fine jewelry businesses offering their respective collections for sale through this shared online store. Unless otherwise expressly stated, this Shipping & Delivery Policy applies to purchases from either business.

Throughout this policy, references to "we," "us," or "our" refer to C. Parker Jewelry and Barbara Parker Fine Jewelry, as applicable to the merchandise purchased.

At C. Parker Jewelry and Barbara Parker Fine Jewelry, we take exceptional care in preparing, packaging, and shipping every piece of fine jewelry. Our goal is to ensure that each purchase arrives securely, promptly, and in the exceptional condition our clients expect.

1. Order Processing & Shipping

C. Parker Jewelry and Barbara Parker Fine Jewelry endeavor to ship all approved orders within two (2) business days of receiving an order, provided that:

• Payment has been successfully processed and verified.

• The order has passed our internal security and fraud prevention review.

• The applicable jewelry business has authorized the transaction.

• The purchased item is in stock and available for immediate shipment.

• All necessary customer and shipping information has been verified.

The two-business-day shipping period begins upon completion of the order approval and verification process.

Business days are Monday through Friday, excluding federal holidays.

Orders received on weekends or holidays will generally begin processing on the next business day.

2. Order Verification & Fraud Prevention

For the protection of our clients and our businesses, all orders are subject to verification and approval before shipment.

Given the significant value of our fine jewelry, C. Parker Jewelry and Barbara Parker Fine Jewelry reserve the right to:

• Verify billing and shipping information.

• Confirm payment authorization and settlement.

• Request additional identification or information to authenticate a purchase.

• Contact the customer directly to confirm an order.

• Delay shipment pending completion of security and fraud prevention procedures.

• Decline or cancel any order that cannot be satisfactorily verified or that we reasonably believe may involve fraudulent or unauthorized activity.

We will make reasonable efforts to notify customers if additional verification is required or if shipment will be delayed.

3. Insured & Secure Shipping

All jewelry purchases from either business will be shipped using reputable carriers and secure shipping methods appropriate for the value of the merchandise.

C. Parker Jewelry or Barbara Parker Fine Jewelry, as applicable, will arrange shipping insurance covering the declared value of each item during transit, subject to the applicable carrier and insurance terms.

To protect our customers and their purchases:

• Shipments will be securely packaged.

• Tracking information will be provided when the order ships.

• A signature will be required upon delivery.

• High-value purchases may require additional delivery verification or specialized shipping arrangements.

We reserve the right to select the shipping carrier and delivery service based on the value, destination, and security requirements of each shipment.

4. Shipping Confirmation & Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing tracking information, when available.

Customers may use this information to monitor the progress of their shipment.

Estimated delivery dates are provided for convenience and are not guaranteed. Delivery times may be affected by carrier operations, weather, holidays, security requirements, or other circumstances beyond our reasonable control.

5. Delivery & Signature Requirements

For security purposes, all shipments from C. Parker Jewelry and Barbara Parker Fine Jewelry require a signature upon delivery.

Customers are responsible for ensuring that an authorized adult is available to receive and sign for the package at the designated delivery address.

We may restrict delivery to verified addresses and may decline requests to redirect shipments after dispatch.

If a delivery attempt is unsuccessful, the carrier's procedures for redelivery or secure pickup will apply.

6. Custom, Special Order & Made-to-Order Jewelry

Certain pieces offered by C. Parker Jewelry and Barbara Parker Fine Jewelry are custom-designed, specially ordered, or made to order.

These items may require additional production, preparation, or fulfillment time.

Estimated shipping dates for these purchases will be communicated to the customer separately.

The standard two-business-day shipping commitment does not apply to custom, special-order, or made-to-order pieces unless expressly confirmed by the applicable jewelry business.

7. Shipping Delays

While we strive to ship approved, available orders within two business days, circumstances may occasionally result in delays.

These may include additional payment verification, security reviews, carrier disruptions, severe weather, or other unforeseen circumstances.

If an order cannot be shipped within the applicable timeframe, C. Parker Jewelry or Barbara Parker Fine Jewelry, as applicable, will make reasonable efforts to notify the customer and provide an updated estimated shipping date.

Any delay or revised shipping date will be handled in accordance with applicable law, including any required customer consent or refund rights.

8. Lost, Damaged or Missing Shipments

If a shipment arrives damaged, appears to have been tampered with, or cannot be located after the carrier indicates delivery, customers should contact us promptly.

We will assist in investigating the matter with the carrier and applicable shipping insurer.

Customers should retain all original packaging and documentation if a shipment arrives damaged or appears compromised.

Claims will be reviewed based on the circumstances of the shipment, available documentation, insurance coverage, and applicable consumer protection laws.

9. Shipping Restrictions

C. Parker Jewelry and Barbara Parker Fine Jewelry reserve the right to restrict shipping to certain destinations, addresses, or geographic locations when security, insurance, regulatory, or logistical considerations make shipment impractical.

Orders requiring special shipping arrangements may be subject to additional verification and coordination with the customer.

10. Returns & Exchanges

All returns and exchanges are governed by the separate C. Parker Jewelry & Barbara Parker Fine Jewelry Return, Refund & Exchange Policy available on our website.

Customers must obtain return authorization before sending merchandise back to the applicable jewelry business.

For approved returns, C. Parker Jewelry or Barbara Parker Fine Jewelry, as applicable, will provide a return shipping label and instructions for securely returning the merchandise.

Customers should not ship merchandise back without prior authorization and should follow the return instructions provided to ensure proper insurance coverage and secure delivery.

11. Customer Service

For questions regarding an order, shipping arrangements, delivery status, or special shipping requirements, please contact:

C. Parker Jewelry & Barbara Parker Fine Jewelry

1033 Skokie Blvd, Suite 480
Northbrook, IL 60062

james@bparkerfj.com

847.903.2100

Our team will be pleased to assist you with your purchase and delivery arrangements.